Privacy policy

Take a moment to read how we process your personal data.

This document is our privacy policy that describes which personal data we collect from you and how we use it. All data that The Imaging Source collects from you is stored and maintained on servers utilizing reasonable and appropriate data security safeguards. We do not lend, lease, sell or market any data that we obtain from you.

Which personal data do you disclose?

The personal data that we ask you to disclose depends upon the context of your interactions with our online services, the choices you make and the products and features you use. We collect personal data such as first name, last name, organization, country, region, email address and telephone number. All data is stored using reasonable and appropriate data security safeguards. The personal data we collect in various scenarios includes the following:

  1. Quotation requests
    In order to create and send you a quotation, we ask you to disclose the following personal data: First name, last name, organization, country, region, email address and telephone number. We use this personal data to contact you about the products for which you have shown interest. In the case that you request that your quotation is processed by one of our resellers, your personal data is additionally transferred to the selected reseller. Otherwise, we do not share your personal data with anyone.

  2. Contact and support requests
    When you fill in one of the contact or support forms on this web site, we ask you to disclose, as a minimum, your email address and message to The Imaging Source. Optionally, you may disclose your first name, last name, organization, country, region and telephone number. We use this personal data only to process your request. The data is stored safely in our support center which is hosted by Deskpro Ltd, with the registered company address of 79 Hartfield Road, SW19 3ES London in the United Kingdom. We have a Data Processing Agreement (DPA) in place with this partner.

  3. Purchase of The Imaging Source products
    We collect personal data whenever you purchase a product from The Imaging Source. The data is: First name, last name, organization, country, region, email address and telephone number. This data is used for purchase, licensing, technical support and communication purposes only. It allows us to inform you of new and updated products and software.

Which data do we collect automatically?

We automatically collect data when you visit, use or navigate our online services. This collected data may include device and usage data, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, data about how and when you use our online services and other technical data. This data is primarily needed to maintain the security and operation of our online services, and for our internal analytics and reporting purposes.

Details about the data collection technologies and the specific cookies that we utilize can be found in our legal notices.

How do we use personal data?

We process your personal data for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and your consent.

  • We may use your personal data for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
  • We may use your personal data to fulfill and manage your orders, payments, made through our online services.
  • We may use your personal data to keep our online services safe and secure.
  • We may use your personal data for other business related purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our online services, products, services, marketing and your experience.

Is personal data transferred internationally?

We operate internationally and transfer personal data to the United States for the purposes described in this policy.

Our servers are located in the United States on the premises of companies that are compliant to EU-US Privacy Shield. If you are accessing our online services from outside the United States, please be aware that your personal data may be transferred to, stored, and processed by us in our facilities.

We rely on multiple legal bases to lawfully transfer personal data to the United States. These include your consent and EU Commission approved model contractual clauses, which require certain privacy and security protections.

Please note that the United States may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you enter your personal data on this web site and click "I agree" checkbox, irrespective of which country you live in.

While not relied upon for international data transfers, The Imaging Source complies with the EU-US Privacy Shield principles regarding the collection, use, sharing and retention of personal data.

If you do not agree to international data transfers, you can still use our services (requesting quotations, getting technical support and pre-sales assistance) by contacting us directly. You do not have to agree to the international transfer of your personal data in order to interact with The Imaging Source.

For how long is personal data stored?

We store your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

Do you still have questions about how The Imaging Source processes your personal data? Please contact us and we will address any uncertainties you may still have. Thank you.

About The Imaging Source

Established in 1990, The Imaging Source is one of the leading manufacturers of industrial cameras, video converters and embedded vision components for factory automation, quality assurance, medicine, science, security and a variety of other markets.

Our comprehensive range of cameras with USB 3.1, USB 3.0, USB 2.0, GigE, MIPI interfaces and other innovative machine vision products are renowned for their high quality and ability to meet the performance requirements of demanding applications.

ISO 9001:2015 certified MVTEC | Edge AI + Vision Alliance | EMVA

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